Resume

Experience Summary:

Eighteen years General IT Experience, including PC Repair, Helpdesk, Field Technician, IT Generalist, Basic Systems Administration, Network Administration, Network Engineering, DOCSIS Networking, Basic Network Architecture, Baseline Firewall Controls, and an emphasis on end user customer experience.

Specific Hardware Experience:

DOCSIS Systems

• • Cisco VXR 7246

  • UBR10K

  • Arris C4

  • Arris E6

  • Motorola BSR64K

  • Casa C40g

  • Casa C100g

  • Cisco CBR8

General Networking

• • Cisco Nexus

  • Cisco Catalyst

  • Cisco ASA

  • HP ProCurve

Standardized Computer Systems

• • Personal Computers

  • Laptops

  • Tablets

  • Servers

Phone Systems

• • Adtran

  • FreePBX

  • IP Phones

General Software System Experience:

Helpdesk & Workflow Platforms 

• • KACE

  • JIRA

  • Remedy

  • HP Service Center

DHCP Systems

• • Windows DHCP Server

  • Incognito

Monitoring Platforms

• • Drum

  • Cacti

  • Nagios

  • Centreon

Virtual Environments

• • vSphere 5.5

  • vSphere 6.5

  • Virtual Box

  • VMWorkstation

Microsoft

• • Active Directory

  • SCCM

  • Office 365 (and all previous versions)

  • SharePoint

Operating Systems

• • AOS

  • IOS

  • Linux

  • Windows

  • Basic Unix

Networking Systems

• • Cisco Prime Infrastructure

  • Cisco ACS/ISE

Processes

• IP Subnetting

• Troubleshooting

• Remediation

• Root Cause Analysis

Work Experience

[Company name available with communication] (Sep 2019 - Current)

Kiosk, Deskside, & Infrastructure Services Site Support Lead

• Global Team Eyes & Hands

• On-Site Level 1, 2, & 3 Support

• System Break-Fix (Software/Hardware)

  • MSoft Office Systems

  • Variety of other required software items

  • SCCM

• Network Patch / Network Functions

• Printer Support

• Project Support

• Jump Support

• Ticketing & Asset Management

• Telecom (iPhone/Android/Maas360) Support

• Promoted to Lead after 45 days in position

[Company name available with communication] (July 2018 - June 2019) 

Reason For Departure: Resigned due to moral & ethical concerns

Network Engineer

• Maintenance updates & break fix of networking Systems

• New deployment & replacement of old systems

• Site-to-Site VPN Systems

• IP Subnetting

• Switch & Routing

• Port Security

[Company name available with communication] (Feb 2018 - June 2018) 

Reason For Departure: Resigned Position, Wife accepted role in another state - 

Network Engineer / Plant DHCP Network Administrator

• Continued Maintenance of CMTS

• Plant Systems Support

• Plant System Upgrade Designer

• DHCP System Support & Maintenance

[Company name available with communication] (Jul 2016 - Feb 2018)

Reason For Departure: Company purchased by larger corporation, continued same rule with new company above

Network Engineer / Plant DHCP Network Administrator:

• Fostered & managed project timelines

  • Budgeting

  • Maintenance Schedule

  • Office Staff & Vendor Relations

• Co-Managed Support Staff for immediate decisions regarding system stability

  • Devised, wrote, and implemented training and training documentation

• Handled business customer deployments for Layer 2 "Metro" Network

• Infrastructure Design and Deployment Cisco Nexus for "Metro" Network

  • Including legacy Cisco Hardware

• Developed, implemented, and maintained DHCP and Monitoring Systems

• Reconfigured, repaired, rebuilt, and upgraded legacy Motorola BSR64K CMTS Systems

  • Restructured system to provide up to a 1400% increase in upstream bandwidth availability

  • Restructured system to provide up to a 300% increase in downstream bandwidth availability

  • Reduced congestion to 60%, 20% below the industry standard 'concern' level

  • Significantly reduced OBI (Out of Band Interference) on plant

  • Trackable 99% reduction in system alerts

  • Reduced modem range time on system from 180+Minutes to less than five minutes on average

  • Built, Configured, and Migrated from Legacy DOCSIS DHCP System to Incognito DHCP

• System maintenance planning and execution

• IT Generalist

• On call 24/7, "Tier 5" Emergency Field Support and Resolution

[Company name available with communication] (Nov 2013 - Jul 2016)

Reason For Departure: Offered same role with better pay at another Cable Provider

Network Specialist - DOCSIS Network Engineering / Data Network Transport

• Maintained utilization for DOCSIS cable plant in Southeast, Midwest, and Northeast Regions for a major Cable Provider

• System maintenance planning, execution, diagnostics, and repair

• Congestion tracking and reduction

• Installation and decommissioning of new/old CMTS units

• Major Project [name] - Mass Company-Wide Deployment of Arris E6000 CMTS Systems

[Company name available with communication] (Jun 2013 - Nov 2013)

Reason For Departure: CEO forced IT Director to hire me - IT Director treated me like a child. "Noped out" as soon as I was offered another position. 

Systems Administration

• Utilized PXE Server for deployment of hardware for new users

• Break-Fix for Laptop and Desktop Systems

• Hardware Support

• Network Support

• Phone Support

[College name available with communication] Graduated 2018

[References available with communication]